What to Expect As An Agent

• Serve on the front lines of the guest and Travel Agent partners experience

• Interact with guests and Travel Agent partners via phone; focusing on questions related to Carnival cruises, destinations, ship amenities,
and many other pre-cruise related items

• Provide consistent, high-quality support to all guests and Travel Agent partners

• Research, navigate and locate answers to guests and Travel Agent partners questions and concerns

• Document all calls, detailed resolution, and follow-up to actions

Capabilities of Top Performing Agents for this Program:

• Outstanding problem-solving skills
• Displays patience, empathy, an ability to manage stress, the ability to work under pressure

• Provides knowledgeable, friendly and eloquent customer service    

Equipment Requirements:

** No Chromebooks are not capable **

PC Requirements:

• Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

• 64 GB total Hard Drive or higher. 
  4 GB of RAM or better

• USB VoIP Headset.

• Windows 10 or 11

• Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

  
   

  **Any other equipment needed will be advised of upon enrollment**

Available Hours:

Monday- Friday 9:00 AM – 10:30 PM EST 
Sunday – Saturday 9:00 AM – 6:30 PM EST 

** Client requests agents service 20 hours per week, 5 hours Sat and/or Sun **

Starting Pay: $15.00 per hour *(if working 25+ hours per week)

Starting Pay: $13.00 per hour *(if working 24 or less hours per week)