home energy support
providing excellent customer service for top energy companies
What to Expect As An Agent
Responding to general inquiries
Describing the booking options
Explaining billing process and options
Accepting and processing requests for information materials
Researching and resolving customer complaints
Billing clarification questions
Transferring calls to Client customer service when required
Additional services as mutually agreed upon by Client
Capabilities of Top Performing Agents for this Program:
• Outstanding problem-solving skills
• Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.
• Displays patience, empathy, an ability to manage stress, the ability to work under pressure
• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly and eloquent customer service
Equipment Requirements:
** No Chromebooks or Mac systems are capable **
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours
Monday- Friday 8:00 AM – 11:00 PM EST
Sunday – Saturday 9:00 AM – 9:00 PM EST
** Client requests agents service 20 hours per week, 5 hours Sat and/or Sun **
Starting Pay: $12.50 per hour