HOME REPAIR STORE SUPPORT
Providing top-level customer service for the leading DIY retail store
What to Expect As An Agent
• Assisting customers with product questions
• Placing new orders
• Handling existing orders: returns/ replacements
• Provide store specific support
• Contacting vendors for shipping information
Capabilities of Top Performing Agents for this Program:
• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Provides knowledgeable, friendly and eloquent customer service
• Experience working with users to identify the best solution
Equipment Requirements
* No, Chromebooks are not capable *
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours:
Sunday – Saturday 6:00 AM – 12:00 AM EST
** Client requests agents service 20 hours per week, 5 hours Sat and/or Sun **
Starting Pay: $12.50 per hour