HOME REPAIR STORE SUPPORT

Providing top-level customer service for the leading DIY retail store 

What to Expect As An Agent


• Assisting customers with product questions
• Placing new orders

• Handling existing orders: returns/ replacements

• Provide store specific support

• Contacting vendors for shipping information



Capabilities of Top Performing Agents for this Program:


• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Provides knowledgeable, friendly and eloquent customer service

• Experience working with users to identify the best solution        



Equipment Requirements


* No, Chromebooks are not capable *


PC Requirements:


  • Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better

  • 64 GB total Hard Drive or higher. 

  • 4 GB of RAM or better

  • USB VoIP Headset.

  • Windows 10 or 11

  • Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
     

 
**Any other equipment needed will be advised of upon enrollment**

Available Hours:

Sunday – Saturday 6:00 AM – 12:00 AM EST 

** Client requests agents service 20 hours per week, 5 hours Sat and/or Sun **

Starting Pay: $12.50 per hour

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