ROADSIDE ASSISTANT SUPPORT

Do you enjoy truly helping people? This client is for you! Be the hero on the other end of the line when customers need help.

What to Expect As An Agent

  • 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

a vehicle that won’t start
flat tire(s)
keys locked inside a car
vehicle out of gas
vehicle in an accident

  • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

  • Possible outbound calls to the client, client’s customers, and/or client account representatives for status and clarification purposes.

  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
    Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

  • Probe to identify the need of the customer based on vehicle inoperable situation

  • Identify the customer’s location using Google Maps and other client tools

  • Provide policy coverage details based on the specific client program

  • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

  • Provide status updates to customers calling after the initial request for assistance was processed


Capabilities of Top Performing Agents for this Program

  • Deliver fluent written and verbal English

  • Demonstrate a proven ability to deal with challenging customers and situations

  • Be confident inability to achieve metrics

  • Build and maintain strong working relationships through exceptional communication

  • Provide proven problem-solving capabilities to deliver practical solutions

  • This is a best-fit Opportunity for an agent wanting to service from 8: 00 AM-Noon EST and/or 4:00 PM -8:00 PM EST as 50% of intervals offered fall in these drive time windows

  • Working knowledge of google maps and other mapping resources.


Equipment Requirements

*No, Chromebooks are not capable



PC Requirements:


Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 

 
**Any other equipment needed will be advised of upon enrollment**


Available Hours:

7 days a week, 24 hours a day, 365 days

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun.

Starting Pay: $12.00 per hour

 

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