THEME PARK SUPPORT

Help families plan and book their dream vacations at one of the best places on earth.

What to Expect As An Agent

Reservations are calls from customers Members that wish to make reservations for Lodging, Tickets, Air, Packages, or asking a general question about those areas.

Dining Reservations will involve taking calls from customers wishing to make reservations for Dining, Children’s Activities, and Cirque du Soleil performances.

Mainline serves as the transfer hub and information line primarily for customers or anyone within the property needing information or needs a call transferred to another department for Disney information. Calls vary from requests to housekeeping, to confirming hours of operation, to inquiries about packages, pets, etc. ** Mainline also manages some calls for other parts of the company including corporate offices, and television stations. **

Capabilities of Top Performing Agents for this Program

Deliver fluent written and verbal English
Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Skill and efficiency in writing and verbal communication
Knowledgeable, friendly, and eloquent customer service
Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

*No, Chromebooks are not capable

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 10 or 11

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours:

365 days per year

7:00am -11:00pm EST

Majority of hours available on Friday, Saturday, and Sunday

** Client requests agents service 20 hours per week, (7.5 hours) required on a Saturday or Sunday or a combination of both. **

Starting Pay: $11.00 per hour