TAX SOFTWARE SUPPORT

Help customers of the leading tax software company troubleshooting minor issues

What to Expect As An Agent

  • Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior year's returns and amendments

  • Serve as an ambassador for the client; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.

  • Document all issues, resolution and follow up actions

  • Handle technical support questions via phone, with and/ or without video capability. (Video support is a requirement of 1 level of   tax support)

  • Assist general customers, small accounting firms, or large accounting firms.

  • Research, analyze and determine an appropriate course of action for client  customers



Capabilities of Top Performing Agents for this Program

  • Deliver fluent written and verbal English

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable, friendly, and eloquent customer service

  • Showcasing expert sales techniques and ability to overcome customer objection

 

 

Equipment Requirements

 

 *No, Chromebooks are not capable


PC Requirements:


Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload


 

 
**Any other equipment needed will be advised of upon enrollment**

Available Hours:

 

7 days per week

**This is a seasonal client from January-April**

Monday through Friday:

8:00 AM – Midnight EST 

 

Client requests agents service 20 hours per week, (4 hours) required on a Saturday or Sunday or a combination of both.

 

Starting Pay: $14.00 per hour (General Customer Support video required)

Starting Pay: $14.00 per hour (Large Accounting firms Support NO video required)

Starting Pay: $16.00 per hour (Small to Mid-sized Accounting Firms Support NO video required)

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