TAX SOFTWARE SUPPORT
Help customers of the leading tax software company troubleshooting minor issues
What to Expect As An Agent
Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior year's returns and amendments
Serve as an ambassador for the client; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
Document all issues, resolution and follow up actions
Handle technical support questions via phone, with and/ or without video capability. (Video support is a requirement of 1 level of tax support)
Assist general customers, small accounting firms, or large accounting firms.
Research, analyze and determine an appropriate course of action for client customers
Capabilities of Top Performing Agents for this Program
Deliver fluent written and verbal English
Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Skill and efficiency in writing and verbal communication
Knowledgeable, friendly, and eloquent customer service
Showcasing expert sales techniques and ability to overcome customer objection
Equipment Requirements
*No, Chromebooks are not capable
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours:
7 days per week
**This is a seasonal client from January-April**
Monday through Friday:
8:00 AM – Midnight EST
Client requests agents service 20 hours per week, (4 hours) required on a Saturday or Sunday or a combination of both.
Starting Pay: $14.00 per hour (General Customer Support video required)
Starting Pay: $14.00 per hour (Large Accounting firms Support NO video required)
Starting Pay: $16.00 per hour (Small to Mid-sized Accounting Firms Support NO video required)