sporting goods store support
providing top-level customer services for leading sporting goods companies
What to Expect As An Agent
Respond to “Where is my order?” calls
Assisting customers with product questions
Placing new orders/volume orders
Handling existing orders: returns/replacements
Provide store-specific support
Tracking shipments
Gift Card/Loyalty Card support
Dispositioning all calls
Deliver first call resolution with white glove service
Capabilities of Top Performing Agents for this Program
Have agents that are fluent, both written and verbal, in English
Demonstrate a proven ability to deal with challenging customers and situations
Are confident in their ability to achieve metrics
Build and maintain strong working relationships through exceptional communication
Provide proven problem-solving capabilities to deliver practical solutions
Expertly navigate the Internet and demonstrate a working knowledge of Microsoft Office programs such as Outlook, Excel and Word
Type 25+ words per minute
Demonstrate a working knowledge of a variety of sports and outdoor activities
Have previous customer service experience within a call-handling environment
Equipment Requirements:
** No, Chromebooks or Mac systems are not capable *
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours
Monday- Friday 8:00 AM – 12:00 AM EST
Sunday – Saturday 8:00 AM – 12:00 AM EST
** Client requests agents service 20 hours per week, 5 hours Sat and/or Sun **
Starting Pay: $11.00 per hour